Refund policy

Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and ready for resale. The buyer has 24 hours to inspect the product for any damages. If the item is returned in an unsatisfactory condition, the buyer will be notified that the item(s) will be marked as unacceptable, and no credit will be given.

Such items must be approved for return, or it will be refused without credit issued. All warranty claims will be authorized and handled according to the manufacturer’s policy, which might require the buyer dealing directly with their team.

All returns and reviews will be handled on a case-by-case basis. To begin your return approval process, we require a receipt or proof of purchase and pictures that show all angles of the damaged product. For Windows, you need to provide pictures in its original box/wrapping. If it is approved then you will receive an RGA email that must be attached to the shipping documents of the returned item.

Several types of products are exempt from being returned. Those are products that are non-stocked, custom ordered, and products that have any customized parts (make-to-fit) or painted to the buyer's specifications.

Custom orders such as windows, skylights, patio doors, pre-hung doors and/or pre-finished (factory finish) doors begin production immediately upon order and are built to your specifications. They cannot be cancelled, changed, returned or refunded at any time.

Installing, staining or any other modifications to the door will void ability to return.

It is common that moldings come with nicks, chips and dents. If it is part of a large order then it's not a problem because a trimmer can take care of it. If the order is less than five lengths and the nicks, chips and dents are larger than a half a dollar bill, on two or three of them, then you can fill it and sand it. If all of them have an issue then you can contact us and we will try to accommodate you.

Disclaimer: Doors and windows that are painted or stained by the company will still have nail/screw holes on the product. It does not get filled or covered when you choose the prefinishing option. This has to be done on site by the customer.

If your order had "Free Shipping", this is a one-way offer. So, if you return your order our actual outbound shipping costs to you will be deducted from the refund.

All returns are subject to a 35% restocking fee. These charges will vary based on the number of returns a customer has for the calendar year. It can range from 35% for the first occurrence, then up to 45% or more for multiple repeat return occurrences.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

You can expect your refund within four weeks from the date your returned good(s) arrives back to us. In most cases you will receive a refund sooner, but we estimate four weeks because of the time required for return shipping, product inspection and processing from your bank or credit card company. All refunds are issued to the original method of payment unless you selected to return for in-store credit. Once your return is processed we will send you an email with your refund details.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at cmwindowsdoors@verizon.net Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they have a manufacturer defective or damaged. If you need to exchange it for the same item, send us an email at cmwindowsdoors@verizon.net and once approved, send your item to the return address on the package.

Damaged Products

Please contact us at cmwindowsdoors@verizon.net and supply us with pictures of the item if you receive a damaged product. The customer has the responsibility to keep the product(s) in a safe place until we determine if we we will pick it up or we grant you permission in writing to throw it out.

Cancellation

Shipment refusals or not confirming the email of order arrival will be treated as a standard return, in which the above policy will apply.

All sales of custom orders such as windows, skylights, patio doors, pre-hung doors and/or pre-finished (factory finish) doors are final. Custom orders can be cancelled within one business day of placing the order.

All sales of non-custom orders such as door parts can be cancelled prior to the shipping prep stage, within one business day, and is subject to our standard return policy including the 20% restocking fee.

A minimum 10% cancellation fee will be assessed regardless of the reason for cancellation. Additional cancellation fees may be assessed to cover any loss sustained by CM Windows And Doors.

If you need to cancel your order please contact customer service.

Shipping

To return your product, you should first send an email cmwindowsdoors@verizon.net for review and once the return method is approved, send your item to the return address as instructed. Customers will be billed for missing parts and/or repackaging.

We recommend sending us your tracking information for any packages you are returning. We also recommend purchasing insurance for any packages you return to us. We cannot guarantee that we will receive your returned item.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted along with handling costs from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.